Last Updated: 15 December 2025
These Terms and Conditions ("Terms") govern the use of the Club Supporter platform and services provided by My Club Supporter Ltd, a company registered in England and Wales under company number 15736366, whose registered office is at 15 Front Street, Sherburn Hill, Durham, DH6 1PA ("Club Supporter", "we", "us", "our").
By registering for, accessing or using the Platform, the Club agrees to be bound by these Terms.
"Club" means the organisation, sports club, charity, association or other entity using the Platform.
"Platform" means the Club Supporter software platform, website, mobile applications, communications services, online shop functionality and associated services.
"Transaction Fees" means processing fees retained by My Club Supporter Ltd in connection with transactions processed through the Platform, excluding third-party payment processing fees.
"Bolt-On Services" means any optional paid modules, integrations, enhanced functionality or premium services purchased by the Club.
"Club Data" means all information, data, content and materials uploaded to or processed through the Platform by or on behalf of the Club.
Club Supporter provides software and related services to support membership management, recurring subscriptions, fundraising, communications, online shops, events and related activities.
We may add, modify, suspend or remove any feature, functionality or service at any time.
No particular feature, service or functionality is guaranteed to remain available indefinitely.
The Platform is intended for use by organisations operating within the United Kingdom.
The person accepting these Terms confirms they have authority to bind the Club.
The Club shall:
provide accurate information;
maintain up-to-date account details;
keep login credentials secure;
ensure authorised users comply with these Terms.
The Club remains responsible for all actions carried out under its account.
The core Platform operates on a transaction-fee model.
No platform licence fee applies unless otherwise agreed in writing.
Transaction Fees are agreed individually with each Club and may comprise:
a percentage of transactions;
a fixed amount per transaction; and/or
applicable third-party processing charges.
Club Supporter may amend Transaction Fees upon not less than twenty-eight (28) days' written notice.
Continued use of the Platform following such notice constitutes acceptance of the revised fees.
The Club must maintain a valid GoCardless account where required.
The Club enters into a separate contractual relationship with GoCardless and agrees to comply with all applicable GoCardless terms.
Club Supporter shall not be responsible for:
payment processor failures;
delayed settlements;
chargebacks;
payment disputes;
payment processor outages;
changes to GoCardless fees or services;
acts or omissions of GoCardless.
The Club may utilise the Platform's online shop functionality.
The Club may set retail pricing and uplift amounts.
Amounts due to the Club shall be reconciled and paid monthly in arrears.
Club Supporter may withhold, offset or delay payments where reasonably necessary in connection with:
refunds;
chargebacks;
fraud prevention;
disputes;
legal obligations;
compliance investigations;
outstanding debts owed to Club Supporter.
Bolt-On Services may be purchased separately.
Bolt-On Services are subject to a minimum term of one (1) month.
Following the initial term, Bolt-On Services continue on a rolling monthly basis until cancelled.
If a Bolt-On Service is cancelled, this will apply at the end of the current billing period.
Fees are payable by Direct Debit.
All fees are non-refundable unless Club Supporter agrees otherwise in writing.
The Platform may enable the sending of:
email communications;
SMS communications;
push notifications;
other electronic communications.
The Club is solely responsible for:
obtaining all required consents;
compliance with UK GDPR;
compliance with PECR;
message content;
recipient data;
unsubscribe handling.
Club Supporter does not review or approve communications sent by Clubs.
The Club shall:
comply with applicable laws;
ensure Club Data is accurate;
obtain all necessary permissions;
use the Platform lawfully.
The Club shall not:
misuse the Platform;
transmit unlawful content;
upload malicious software;
interfere with Platform security;
reverse engineer the Platform.
The Club warrants that it has all necessary lawful bases, notices and permissions required to upload and process personal data through the Platform.
The Club grants Club Supporter a non-exclusive, worldwide licence to host, store, process and analyse Club Data for:
provision of services;
customer support;
service improvement;
analytics;
benchmarking;
fraud prevention;
security monitoring;
business intelligence;
product development;
legal compliance.
Club Supporter may create and use anonymised and aggregated datasets derived from Club Data provided that such datasets do not identify individuals.
The Club acknowledges that My Club Supporter Ltd may act as an independent Controller in relation to Platform administration, service improvement, security monitoring, fraud prevention, analytics, business intelligence and legal compliance activities.
Further information is contained within our Privacy Policy.
All intellectual property rights in the Platform remain vested in Club Supporter or its licensors.
The Club retains ownership of its branding and content.
The Club grants Club Supporter a licence to use the Club's name and logo for the purpose of providing services and, unless the Club objects in writing, for customer reference and marketing purposes.
The Platform is provided on an "as available" and "as is" basis.
Club Supporter does not guarantee:
uninterrupted availability;
error-free operation;
fundraising outcomes;
membership growth;
sales performance;
event attendance;
subscription revenue.
Club Supporter may suspend access immediately where it reasonably believes:
fraud has occurred;
security is threatened;
unlawful activity is taking place;
these Terms have been breached;
suspension is required by a third-party provider;
suspension is necessary to protect the Platform.
The Platform may utilise third-party services including GoCardless, Microsoft Azure, SendGrid and Twilio.
Club Supporter is not responsible for the availability or performance of third-party providers.
Each party shall keep confidential information confidential except where disclosure is required by law or reasonably necessary to provide the services.
The Club shall indemnify and hold harmless Club Supporter against claims, losses, liabilities, costs and expenses arising from:
Club Data;
communications sent by the Club;
breaches of law;
breaches of these Terms;
claims brought by members, supporters, donors or third parties.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Subject to this:
Club Supporter shall not be liable for:
indirect losses;
consequential losses;
loss of profits;
loss of revenue;
loss of goodwill;
loss of opportunity;
loss of data.
The total aggregate liability of Club Supporter shall not exceed the total Transaction Fees retained by Club Supporter, excluding GoCardless fees and other third-party processing charges, during the twelve (12) months preceding the event giving rise to the claim.
The Agreement begins when the Club first accesses the Platform.
The core Platform operates with no minimum contract term.
The Club may cancel at any time.
Cancellation shall take effect at the end of the current billing cycle.
Club Supporter may terminate:
immediately for breach;
immediately for fraud or security concerns;
immediately where required by law;
upon thirty (30) days' written notice for any reason.
Upon termination:
access to the Platform may cease;
outstanding fees remain payable;
Club Supporter may retain data where reasonably required for legal, regulatory, accounting, fraud prevention, operational or legitimate business purposes.
The Club is responsible for exporting any data it wishes to retain before termination.
Club Supporter may assign its rights and obligations.
Failure to enforce a right shall not constitute a waiver.
If any provision is found unenforceable, the remaining provisions shall remain effective.
These Terms constitute the entire agreement between the parties.
The Club acknowledges and agrees that My Club Supporter Ltd may collect, analyse and use Platform usage data, operational data, transactional data, communications metadata and other information generated through use of the Platform for the purposes of:
My Club Supporter Ltd may create, use, publish and commercialise anonymised or aggregated datasets derived from Platform data, provided that such datasets do not identify individual persons.
Nothing in these Terms shall prevent My Club Supporter Ltd from using information generated through operation of the Platform for legitimate business purposes where such use complies with applicable data protection legislation.
For the avoidance of doubt, all intellectual property rights arising from analytics, reporting methodologies, benchmarking systems, software improvements, machine learning models, artificial intelligence systems and derivative works developed by My Club Supporter Ltd shall belong exclusively to My Club Supporter Ltd.
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over disputes arising from these Terms.
My Club Supporter Ltd
Company Number: 15736366
15 Front Street
Sherburn Hill
Durham
DH6 1PA
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