Terms & Conditions

Club Supporter Ltd is registered in England and Wales with company number 11374979. Registered at 76 Front Street, Prudhoe, Northumberland, NE42 5PU

This end-user licence agreement (EULA) is a legal agreement between you (End-user or you) and to Club Supporter Ltd (Licensor, us or we) for:

Club Supporter website and mobile application software (App), once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device), collectively known as Services.

1) License Restrictions

1.1) In consideration of you agreeing to abide by the terms of this EULA, we grant you a non-transferable, non-exclusive licence to use the Services, subject to these terms, and the Privacy Policy incorporated into this EULA by reference. We reserve all other rights.
1.2) Except as expressly set out in this EULA or as permitted by any local law, you agree:
1.2.1) not to copy the Service except where such copying is incidental to normal use of the Service, or where it is necessary for the purpose of back-up or operational security;
1.2.2) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Service;
1.2.3) not to make alterations to, or modifications of, the whole or any part of the Service, or permit the Service or any part of it to be combined with, or become incorporated in, any other programs;
1.2.4) is used only for the purpose of achieving inter-operability of the Service with another software program and with prior agreement;
1.2.5) is not unnecessarily disclosed or communicated without our prior written consent to any third party;

and

1.2.6) is not used to create any software that is substantially similar to the Service;
1.2.7) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Service or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Service with another software program, and provided that the information obtained by you during such activities,
1.2.8) to keep all copies of the Service secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Service;
1.2.9) to include our copyright notice on all entire and partial copies you make of the App on any medium;
1.2.10) not to provide or otherwise make available the Service in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
1.2.11) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the Service.

2) Acceptable Use Restrictions

2.1) You must:
2.1.1) not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;
2.1.2) not infringe our intellectual property rights or those of any third party in relation to your use of the Service, including the submission of any material (to the extent that such use is not licensed by this EULA);
2.1.3) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Service;
2.1.4) not use the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
2.1.5) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

3) Liability

3.1) We do not validate or warrant the accuracy of any user generated content, and do not accept any liability for such content.
3.2) In particular, we do not determine, recommend or otherwise endorse the quality or accuracy of any potential information created by Clubs & organisations who use our services, and any action taken as a result of using the Service is at your sole discretion.
3.3) To the maximum extent permitted by law, our total liability to you in relation to these terms and your use of the Services, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise will be limited to £100 and we will not be liable for any loss of revenue, profits, goodwill, data or business or any indirect or consequential losses so arising.

4) Money held by Club Supporter (‘Your Balance’)

4.1) When you deposit money into your account the full amount of your deposit will always be credited to your Club Supporter balance. Club Supporter holds these funds in a segregated client bank account.

5) Intellectual Property Rights

5.1) You acknowledge that all intellectual property rights in the Service, the Documents and the Technology anywhere in the world belong to us or our licensors, that rights in the Service are licensed (not sold) to you, and that you have no rights in, or to, the Service, the Documents or the Technology other than the right to use each of them in accordance with the terms of this EULA.
5.2) You acknowledge that you have no right to have access to the Service in source-code form.
5.3) We do not claim copyright over user generated content.

6) Termination

6.1) We may terminate this EULA immediately by written notice to you:
6.1.1) if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so;
6.1.2) if you breach any of the Licence Restrictions or the Acceptable Use Restrictions; and
6.1.3) If you fail to pay any agreed subscription fees at the agreed time.
6.1.4) On termination for any reason:
6.1.5) all rights granted to you under this EULA shall cease;
6.1.6) you must immediately cease all activities authorised by this EULA, including your use of any Services;
6.1.7) you must immediately delete or remove the App from all Devices, and immediately destroy all copies of the App and Documents then in your possession, custody or control and certify to us that you have done so;
6.1.8) we may, at our discretion, delete all user data within 60 days

7) Other Important Terms

7.1) We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
7.2) You may only transfer your rights or obligations under this EULA to another person if we agree in writing.
7.3) If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
7.4) Each of the conditions of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
7.5) Please note that this EULA, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
7.6) This agreement has been entered into on the date stated at the beginning of it.

8) Changes

8.1) Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by SMS OR by e-mail OR when you next start the App or log onto one of the Services Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.
8.2) Continued use of the Services after any such changes shall constitute your consent to such changes.

9) Privacy

9.1) Club Supporter Ltd is registered in England and Wales with company number 11374979. Registered at 76 Front Street, Prudhoe, Northumberland, UK NE42 5PU
9.2) Club Supporter is committed to protecting and respecting your privacy and details of the how Club Supporter uses your data can be found in the Club Supporter Privacy Policy.

10) Scope of Policy

10.1) This policy (together with our end-user licence agreement as set out at www.clubsupporter.co.uk/terms-conditions (EULA) and any additional terms of use incorporated by reference into the EULA, together our Terms of Use) applies to your use of:
10.2) Club Supporter website and mobile application software (App), once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device), collectively known as Services. Any of the services accessible through the App (Services) that are available on the App Site or other sites of ours (Services Sites), unless the EULA states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
10.3) For Data Protection Act 1998, in respect of login and other personal data for the purpose of accessing the Services, the data controller is Club Supporter Ltd.

11) How we use your Information

11.1) Unless in exceptional circumstances as described below, we do not disclose information about identifiable individuals to Third Parties.
11.2) We use personal information to:
11.2.1) deliver services applicable to you and your circumstances,
11.2.2) administer your account and provide a personalised experienced including remembering your login information,
11.2.3) comply with any legal obligations,
11.2.4) notify you of changes to our services or terms,
11.2.5) improve our services,
11.2.6) monitor aggregate usage metrics, including number of users, time accessed and features used.

12) Disclosure of you Information

12.1) We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
12.2) We may disclose your personal information to third parties:
12.2.1) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
12.2.2) If we or a substantial portion of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
12.2.3) If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
12.3) In order to:
12.3.1) enforce or apply the EULA, Our Terms of Use, terms and conditions of supply and other agreements or to investigate potential breaches; or
12.3.2) protect the rights, property or safety of Club Supporter Ltd our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

13) Cookies

13.1) When you use our Service, we use cookies and record your IP address to help us monitor your usage of the site and improve your experience. A cookie is a small file placed on your hard disk, and does not access any personal information.
13.2) Most web browsers automatically accept and collect Cookies. However, most browsers also allow you to configure them to accept all cookies, reject all cookies, or notify you when a cookie is set. Depending upon your web browser’s security settings, you may have the ability to reject all cookies.
13.3) Please note if you reject all cookies, you may not be able to log in or effectively use all of our Services

14) Data Security

14.1) The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be fully encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
14.2) Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

15) Access to Information

15.1) The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

16) Payment Rules

16.1) Club Supporter will appoint a Payment Solution Provider who will at all times handle deposits / withdrawals made to or from a Club Supporter Account. Procedures, terms and conditions, availability and duration for deposits / withdrawals may vary depending on time and the Payment Solution Provider in question. If you have any query regarding the status of your deposits / withdrawals, please contact our Customer Support Team.
16.2) Cash sent or delivered to the Payment Solution Provider or Club Supporter registered office will not be accepted.
16.3) Club Supporter reserves the right to run credit checks on you with third party credit agencies.
16.4) Club Supporter will not make any payment to you out of your Club Supporter Account before Club Supporter has successfully verified your identity and age. If Club Supporter has not successfully verified your age within 72 hours of your first deposit into your Club Supporter Account, your Club Supporter Account will be frozen and no further use will be permitted until Club Supporter has successfully verified your age. If, on completion of the age verification process you are found to be under 18 years of age, your Club Supporter Account will be closed and Club Supporter will return to you any deposits made into your Club Supporter Account.
16.5) When you add a card (debit or credit) to your Club Supporter Account you authorise our Payment Solution Provider to store these details in PCI DSS compliant way. This allows you to deposit funds in your account through only providing minimal information.
16.6) When you sign up to a subscription you authorise Club Supporter, via our Payment Solution Provider, to automatically debit the agreed subscription amount at the agree amount. We will send an email notification to inform your of this before the debit is made.

17) Deposits/Withdrawals to/from a Club Supporter Account

17.1) You may only
17.1.1) make deposits into your Club Supporter Account using a Card issued in your name;
17.1.2) request withdrawals of funds held on your Club Supporter Account to the same Card that was used to make the deposit into your Club Supporter Account. In the event of this not being possible, withdrawals may be made to another payment method registered in your name where available. Club Supporter reserves the right to carry out additional verification in such cases, and you agree to provide such additional information as Club Supporter may request in order to satisfactorily complete its verification procedures.
17.1.3) It is your responsibility to provide Club Supporter with the correct details of your payment method for the purpose of making deposits to and accepting withdrawals from your Club Supporter Account.
17.1.4) Only you can make deposits into or withdrawals from your Club Supporter Account. Third parties are not permitted to make deposits into or withdrawals from your Club Supporter Account on your behalf or otherwise.
17.1.5) Club Supporter reserves the right to carry out additional verification in respect of your identity at the point of depositing or withdrawing to/from your Club Supporter account or at any other time. Transactions and/or Club Supporter accounts may be held/suspended until satisfactory completion of these verifications.
17.1.6) Club Supporter Deposits into your Club Supporter account may only be made for the purpose of using the Service. Your account may be suspended or closed if we reasonably believe that you are depositing funds without the intention of using the Service.
17.1.7) Club Supporter reserves the right to refuse to transfer funds to you if we reasonably suspect fraud, money laundering and/or any other form of illegal or suspicious activity and to report such details as Club Supporter considers necessary to the relevant authorities.
17.2) All suspicious transactions or activities detected by Club Supporter or our Payment Provider will be reported to the relevant governmental or administrative authorities. We may also bring any suspicious activity to the attention of the relevant governing bodies. In each case, this may involve the disclosure by us to the relevant authority of personal data relating to you. Club Supporter, National Crime Agencies or any other relevant governmental or administrative authority may monitor or request to review all transactions to prevent money laundering or any other illegal activity.
17.3) If Club Supporter detects suspicious transactions or activities we may suspend or withhold payment of any amount pending receipt by Club Supporter of satisfactory evidence that the transaction or activity in question is not suspicious;

18) Complaints and dispute resolution

18.1) Any complaint relating in any way to the use of the App or the Services should be addressed to our Customer Service team.
18.2) Alternatively, you may direct your complaint to the Online Dispute Resolution (ODR) platform of the European Commission which can be accessed via EC Online Dispute Resolution.

19) Changes

19.1) Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by SMS OR by e-mail OR when you next start the App or log onto one of the Services Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.
19.2) Continued use of the Services after any such changes shall constitute your consent to such changes.

updated January 2024