Release notes · June 2026

The One for Welfare Officers and a lot more!!!



A bumper release with huge dedicated tools for Welfare Officers to help them with the amazing job they do for clubs and making sure everything they do is fully documented.

There's lots of other improvements and new bits of functionality to support clubs and help improve the admin, processes and transparency. Check them out below.

And remember if you need help or want to try any of our bolt-on packages drop your account manager a message.
In this release
The headlines, if you're skim-reading.
  • Case Management Tool for Welfare Officers & Support Cases
  • Improved Email Builder & Email Templates
  • Club Balances Now Displayed in the Portal
  • Perform Data Health Checks to make sure your information is fresh
  • Add Club Documents and Share with Members
Update 01

Welfare Case Management

BETA RELEASE! If you would like to be part of the beta release please email jonathan@clubsupporter.co.uk.

Welfare Management allows clubs to Allocate and manage their welfare cases in Club Supporter. With a range of tools to support Welfare officers track their work, keep detailed notes, files, actions and history all in one place.

What you'll notice
Welfare Cases are enabled for Welfare Officers automatically, members can submit reports and referrals via the application and create secure links for people outside your club.
Update 02

Support Request Case Management

Bundled with the Case Management Package is Support Requests. Part of the beta testing.

Just like Welfare cases you can manage and record Requests for Support you may get from Members - maybe some one lost their job or they had a family bereavement, these tools help you manage that process.

What you'll notice
You can optionally enable Support Cases from the Admin > Settings > Welfare & Support section
Update 03
LOOK & FEEL

Improved Email Builder

You can set your Managers, Coaches and Team Officials now and optionally and automatically give them a discount from any subscription they have. That's a big to say thank you!

What you'll notice
You'll find a new Volunteer Discounts Section in the settings and it'll weave its way into the suscription set up so you can pin point exactly who gets the disocunt.
Update 04

Email Templates

Smart Pricing handles clubs who a set membership fee and theat fee is payable irrespective of when they joined. Smart pricing them boosts their remaining payment until the end of the season so the club receives all the membership fees they are due from members who sign up late!

What you'll notice
When you're setting up a plan you will now have the option to switch on and configure smart pricing on a plan level.
Update 05
NEW FEATURE

Data Healthcheck

Our new Data Health check too allows clubs to check the data they hold for members is up to date. You can trigger this anytime and when you do we'll email all your live members asking them to check and confirm all the data you hold is correct.

What you'll notice
Admins will find the Heathcheck  under My Club > Utiities Tab
Update 06
INFORMATION

Find your Balances

Quick and easy access so you can see the money you are collecting and collected and most importantly what is due to land in you bank today.

What you'll notice
When you're setting up a plan you will now have the option to switch on and configure smart pricing on a plan level.
Update 07
NEW FEATURE

Club Documents

A handy feature to expose all relevent club Policies & Procedures to you members, with codes of conduct reserved for special treatment in the sign up process - if you want!

What you'll notice
A new Documents sections exposed in the Admin Panel
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