Club Supporter is a club management platform built for grassroots sports organisations in the UK. It brings membership registration, recurring subscriptions, teams and groups, communications, reporting, online club shops and other essential administration into one system.

It is designed to reduce the time volunteers spend maintaining spreadsheets, reconciling payments and chasing routine administration.

Club Supporter can be used by football, cricket, rugby union, rugby league, boxing, tennis, darts, gymnastics, basketball, athletics, golf and dance clubs, as well as other sports, societies and membership organisations.

The platform can be configured around your club's own structure, membership plans and information requirements.

Yes. Club Supporter is designed for anything from a single team or a small club with around 30 members to a large multi-team organisation with thousands of members.

Core includes unlimited active subscriptions, payment plans, registration forms and teams or groups, so your club can grow without having to rebuild its administration elsewhere.

No. An onboarding wizard guides you through the setup process step by step. You can complete the setup yourself or ask the Club Supporter team for help.

No. Subscription collection is a major part of the platform, but Club Supporter also manages registration information, teams and non-playing groups, club communications, reporting, galleries, club documents, welfare cases, online shops and fundraising opportunities.

Yes. The platform supports club branding across areas including the member portal, emails and the in-app experience. Custom-domain options are also available within the platform's enhanced branding features.

Yes. You can book a personalised demonstration, or you can create an account and begin the guided setup yourself.

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Yes. The onboarding wizard walks you through the key steps, including configuring your club, creating plans and connecting your payment account. If you would rather have support, the Club Supporter team can help you through the process.

No. You can sign up and begin the onboarding process immediately. A demonstration is available if you would like to discuss your requirements or see how the platform could fit your club before you start.

You can begin configuring your club as soon as you create an account. The time needed to begin collecting payments depends on how quickly you complete the onboarding steps and how long GoCardless takes to verify your club.

Yes. The bank account connected to GoCardless must be in the club or organisation's name. GoCardless will ask for a 1p bank payment during verification, so it is useful to have the treasurer or another person with access to the bank account available.

Yes. Every club has an account manager, and the support team can help if you do not want to complete the setup entirely on your own.

Use the Club Supporter application to sign in to your club account.

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Club Supporter Core has no monthly platform licence fee. Instead, a transaction fee applies when payments are processed through the platform.

The current standard rates are:

• Charities, CASCs and constituted clubs: 1.5% + 20p per transaction
• CICs and limited companies: 1.75% + 25p per transaction

These rates include GoCardless payment-processing fees and exclude VAT.

View Pricing

No. Club Supporter Core has zero monthly platform fees. Optional packages and managed services are charged separately if your club chooses to add them.

Yes. The published Club Supporter transaction rates include the GoCardless processing fee. VAT is charged in addition.

Yes. Club Supporter allows a club to pass applicable transaction fees on to its members rather than absorbing them within the club.

No. Core includes unlimited active subscriptions, payment plans, registration forms and teams or groups.

For a limited time, eligible new clubs receive:

• A reduced introductory transaction rate of 0.75% + 5p for the first £5,000 of subscription payments processed
• £300 of free kit for the club
• Six months' free use of the Performance, Storage and Case Management packages

The offer may change, so clubs should check the latest pricing page when signing up.

See the Latest Offer

The Performance Package adds more advanced tools for running and communicating with your club. These include automatic family and coach discounts, pro-rata and Smart Payments, bulk actions, the report builder, monthly email reporting, team and club chat, and events management.

The advertised price is £30 per month.

Explore Performance

Every plan includes gallery storage. The optional Storage Package expands this to 10,000 standard-resolution images and 200 high-resolution images.

The advertised price is £10 per month.

The Case Management Package provides confidential welfare reporting and case-management tools, including incident and concern forms, secure external-report links, witness statements, evidence, consent, sealed assessments, audit history and exports.

The advertised price is £10 per month.

Yes. Optional packages can be added through the application whenever your club needs them.

There is no minimum contract term for the Core platform. Your club can cancel at any time, with cancellation taking effect at the end of the current billing cycle.

Optional packages have a minimum term of one month and then continue monthly until cancelled. A package cancellation takes effect at the end of the current billing period.

Optional-package fees are normally non-refundable unless Club Supporter agrees otherwise in writing.

GoCardless provides the Direct Debit infrastructure used to collect recurring payments. Direct Debit is reliable for ongoing subscriptions and does not expire when a member receives a replacement bank card.

Club Supporter adds the membership, retry, reconciliation and administration tools around those payments.

Yes. Where GoCardless is used, the club maintains its own verified GoCardless account and has a separate contractual relationship with GoCardless. Club Supporter connects to that account to manage payments through the platform.

Yes. If your club already has a GoCardless account, you can sign in to it during setup rather than creating a new one.

Select the Standard GoCardless plan. The features clubs would normally seek from higher GoCardless tiers are already provided through Club Supporter, so a higher tier is not required for the integration.

GoCardless will ask for information about your organisation, its contact details and the bank account into which payouts will be made. It will normally require a 1p payment from that account to confirm ownership. The organisation name should match the name on the bank account.

For a typical sports club, the setup guide recommends:

• Industry: Amusements & Entertainment
• Sector: Membership Clubs (Sports...)
• Business description: Grassroots Sports Club, or similar

Choose the appropriate legal business type for your organisation, such as Charity/Non-Profit or Limited Company.

Provided daily payouts are enabled in GoCardless, funds are normally paid into the club's bank account within three working days of collection.

Pay by Bank payments normally settle the following day.

Read the GoCardless Setup Guide

Yes. You can create as many plans as your club needs, including adult, junior, family, concessionary or team-specific options. Each plan can have its own price, billing frequency and description.

Yes. Once a subscription and Direct Debit mandate are active, Club Supporter manages the recurring billing automatically. Payment records update within the platform, reducing manual reconciliation.

Yes. Clubs can set their preferred collection day, and Club Supporter also supports planned break periods where a subscription should not be collected.

Yes. A sign-on fee can be added as part of the subscription setup.

Yes. Club administrators can request one-off payments in addition to recurring subscriptions.

Club Supporter records the failed payment and automatically retries it two more times, with each retry taking place five days after the previous attempt. This gives three collection attempts in total.

Most failed payments recover without manual intervention. If the final attempt is unsuccessful, the payment remains visible for administrator follow-up.

Yes. Club Supporter includes a Pay Now option for missed payments, allowing an outstanding amount to be recovered without waiting for another normal subscription collection.

Yes. Missed and failed payments are tracked in the platform. Administrators can filter payment information and identify subscriptions requiring follow-up.

Yes. The platform supports offline payment management, including marking an amount as paid outside the automated payment flow.

Yes, but this is controlled by authorised club administrators. Members cannot pause, move, change or cancel their own subscription directly.

Yes. Authorised administrators can change the plan or collection day, move a subscription and reinstate a subscription where required.

Yes. Clubs can apply discounts and supplements to reflect their own membership rules or additional charges.

Yes. Clubs using the Performance Package can configure automatic family and coach discounts. The platform applies the club's rules when eligible people sign up and adjusts them when circumstances change.

The Performance Package includes pro-rata and Smart Payments. A club can define the period a member should pay for, and Club Supporter can divide the remaining amount across the months left in that period.

Yes. Payments are matched to the appropriate subscriptions, records update automatically and administrators can use reporting to review revenue, missed payments and arrears without cross-referencing a separate bank spreadsheet.

Yes. Clubs can create customised registration forms and decide which information must be collected during sign-up.

Forms can include standard and custom fields such as member details, emergency contacts, medical conditions, allergies, kit sizes, photo or media consent and information about how the member heard about the club.

Yes. Your club decides which information is mandatory and which questions are optional.

Yes. Club Supporter separates the subscriber—the person responsible for the payment—from the player or member receiving the membership. This supports junior memberships, family structures and more accurate member records.

Yes. A player can belong to one team or several teams without creating duplicate player records.

Yes. Player profiles can include a headshot and a full-body pose image. Club Supporter can remove a clean image background automatically so the photograph can be used consistently across supported player graphics and profiles.

Yes. Club Supporter supports sport-specific ID formats. Football clubs can also use the Whole Game checker where applicable.

Access is controlled by role. For example, an authorised coach can access relevant emergency or medical information for their squad, while welfare information can be restricted to appropriate welfare roles. Users should only see the information required for their responsibilities.

Yes. Clubs can export their member data for purposes such as insurance, affiliation, funding applications, local-authority checks or an offline record.

The member should contact an authorised club administrator, who can correct the information held against their membership or player record.

A team represents a sporting squad or playing group. A group is for people who belong to the club but are not organised as a sports team, such as social members, bar members, volunteers or another membership section.

Keeping them separate helps the platform reflect the way the club actually operates.

No. Core includes unlimited teams and groups.

Yes. A single player or member record can be connected to more than one team.

Clubs can assign team roles such as coach, manager and team administrator. Club-wide administrators and welfare officers can also be managed through the platform's user controls.

Not unless the club gives them a wider role. A coach can be given access to the squad and tools relevant to their own team, while club administrators retain oversight across the entire organisation.

Yes. Communications can be sent to one team, several selected teams or the whole club by email or SMS.

Yes. Discounts, supplements and one-off charges can be applied within the team structure. Performance also supports automatic coach and family discounts.

Yes. Team or group sign-up links are available within Club Supporter's enhanced plan-management features, making it easier to direct people to the correct option.

It can be archived rather than deleted. This removes it from the main active-team list while retaining its players, photographs and history.

Yes. Teams can maintain a sponsor gallery alongside their team information and photographs.

Yes. User management allows the club to give appropriate access to authorised volunteers and officials rather than relying on a single shared login.

No. Each authorised person should use their own account. This is more secure and allows the club to control access according to each person's responsibilities.

Yes. Team roles allow coaches and other team officials to work with their own squad without automatically receiving access to every team or every area of club administration.

Yes. Welfare Officers have a specific role, and confidential welfare-case information is restricted to the appropriate authorised users.

Yes. Club administrators manage authorised users and roles. The club is also responsible for keeping its account details current and removing access when a volunteer or official no longer requires it.

Club Supporter supports bulk email and SMS, an email builder, email templates and automated platform emails. Messages can be targeted using the membership and team information already held in the platform.

You can contact a specific team, a selection of teams or the whole club. This helps ensure messages reach the relevant players, parents, members or coaches without manually copying contact lists between systems.

Core includes two emails per member per month. The Performance Package includes unlimited email sending.

Yes. Club Supporter supports club-branded emails and includes an email builder for producing clear, consistent messages.

Yes. Email-builder templates are available within the platform's enhanced communications features, allowing clubs to reuse regular communications.

Yes. SMS can be used for shorter or time-sensitive communications. Your account manager can confirm any applicable message charges for your club.

The club is responsible for ensuring it has the required permissions and lawful basis to contact recipients, for the content of messages it sends, and for complying with UK GDPR, PECR and unsubscribe requirements.

Core includes the club dashboard and standard reporting, giving administrators a current view of membership, subscriptions and payments.

Performance adds the report builder and monthly email reporting, allowing clubs to create, save and reuse more tailored reports.

Yes. Reporting can be filtered using criteria such as team, membership tier, date range and payment status. The report builder allows several filters to be combined.

Yes. Team-based reporting helps clubs understand the membership income generated by different parts of the organisation and identify teams where members have not converted into active payment.

Yes. Club Supporter tracks missed payments and provides filters to help administrators find the subscriptions requiring attention.

Yes. The reporting tools can use current recurring subscriptions and billing schedules to show expected income over the coming weeks and months, helping the club make better-informed spending decisions.

Yes. Reports and underlying membership information can be exported when the club needs to share or work with the data outside Club Supporter.

Yes. Every Club Supporter club can have its own online shop as standard, with no separate shop-platform fee.

Club Supporter provides the full fulfilment service. Members place and pay for orders online, and Club Supporter handles the order through production and delivery.

Yes. The visual kit builder lets your club select base colours, add its badge and sponsor branding, and configure supported personalisation such as initials or squad numbers.

The range can include playing kit, training wear, hoodies, coats, hats and water bottles, with products presented in your club's colours and branding.

No. Members can order individually, so the club does not have to collect money or wait until it reaches a bulk-order quantity.

Yes. The club can set its retail prices and add a markup to products.

Yes. The difference created by the club's markup generates income for the club. Amounts due to the club are reconciled and paid monthly in arrears, subject to any refunds, disputes, chargebacks or other necessary adjustments.

The normal production and delivery time for branded kit is two to four weeks.

No. Shop orders are delivered to the customer; a collection option is not currently available.

Made-to-order branded or personalised items cannot be returned unless Club Supporter has made an error with the order. Customers should check the product and size information carefully before ordering.

The Club Supporter Size Guide contains measurements for the available garment types and size ranges.

View the Size Guide

Club Supporter provides live support for shop orders. Customers should have their order details available when they contact the team.

Yes. Team Galleries provide a place to build a photographic history for each squad across seasons, tournaments and other club activity.

Yes. Every plan includes some image storage. The amount of available standard- and high-resolution storage depends on the package selected by the club.

Standard-resolution images are suitable for normal online use. High-resolution images retain more detail where the club needs a larger or better-quality original.

The Storage Package increases capacity to 10,000 standard-resolution images and 200 high-resolution images for £10 per month.

No. Archiving a team removes it from the active list while preserving its gallery, players and history.

Yes. A player can have both a headshot and a full-body pose image. Where the source image has a clean background, Club Supporter can remove that background automatically.

The club is responsible for obtaining and recording any consent or lawful basis required to upload, store, share or publish photographs, particularly where children are involved.

Yes. Club Documents gives the club a central place to store documents such as policies, procedures and codes of conduct.

Yes. The club can choose which documents remain internal and which are made available to club members.

Yes. A club can require parents or players to agree to specified codes of conduct during the checkout or registration process.

Authorised club administrators manage the documents, their visibility and any requirement for member agreement.

No. Club Supporter provides the storage, sharing and agreement tools, but the club remains responsible for the content, approval and review of its policies and procedures.

It helps a club receive welfare incident or concern reports, restrict access to authorised Welfare Officers, manage a case through to a recorded outcome and maintain supporting evidence and history in one secure place.

Confidential case-management access is limited to authorised Welfare Officers rather than being available to ordinary team users or all club administrators.

Yes. A Welfare Officer can issue a single-use reporting link to someone outside the club. That person can provide the requested information without needing a normal Club Supporter account.

Yes. The secure witness portal supports statements, documents and consent without requiring the witness to log in to the main club platform.

Yes. The package includes sealed assessments and a complete case audit history, helping the club maintain a record of what happened and when.

Yes. Case information can be exported by an authorised user when it needs to be retained or shared through an appropriate safeguarding process.

No. It is provided through the optional Case Management Package, advertised at £10 per month.

No. It provides secure reporting, evidence and case-recording tools. The club and its authorised safeguarding personnel remain responsible for assessment, decisions, escalation and compliance with their governing body's procedures.

Yes. Clubs can raise recurring income through Grassroots Lottery, a separate lottery service operated for sports clubs.

A supporter pays £5 per month for each ticket.

The supporter's nominated club receives 50% of every ticket sold. That is £2.50 from each £5 monthly ticket.

Supporters enter a daily draw with the chance to win a £5,000 national jackpot every day.

Club Supporter handles compliance, draw management, prize payments, player communications and maintenance of the lottery platform on the club's behalf.

Yes. It is operated by Club Supporter as a licensed External Lottery Manager and is licensed and regulated in Great Britain by the Gambling Commission under account number 53170.

Yes. Grassroots Lottery is for people aged 18 or over.

Explore Grassroots Lottery

Club Supporter is provided by My Club Supporter Ltd, a company registered in England and Wales under company number 15736366, with its registered office at 15 Front Street, Sherburn Hill, Durham, DH6 1PA.

Club Supporter data is hosted in the UK in ISO 27001-certified data centres.

Yes. Club Supporter uses encrypted communications and secure hosting. Its documented security measures include TLS, secure authentication, role-based access controls, audit logging, monitoring, vulnerability management, software patching, backups and disaster-recovery processes.

For personal data processed by Club Supporter on the club's behalf, the club is normally the Controller and My Club Supporter Ltd is the Processor. My Club Supporter Ltd may act as an independent Controller for specific platform-administration, security, fraud-prevention, analytics and legal-compliance activities.

Yes. The Club Supporter Data Processing Agreement forms part of the platform terms and sets out the processing relationship, security measures and subprocessor arrangements.

Read the Data Processing Agreement

Current subprocessors listed in the Data Processing Agreement include Microsoft Azure for hosting and storage, GoCardless for payment processing, SendGrid for email delivery and Twilio for SMS and messaging services.

Yes. Clubs can export membership and reporting data. A club ending its use of the platform should export any information it wants to retain before access ends.

Data that is no longer required is deleted in accordance with Club Supporter's retention policies. Some information may be retained where reasonably necessary for legal, accounting, fraud-prevention, dispute-resolution, security or other legitimate purposes.

The club retains ownership of the branding and content it supplies. It gives Club Supporter permission to use that material as needed to provide the service.

The club is responsible for keeping the information it provides accurate and for having the lawful bases, notices, permissions and consents required to collect and use member information through the platform.

They can contact the relevant club about club-controlled membership data or contact Club Supporter at support@clubsupporter.co.uk about data held by My Club Supporter Ltd.

Privacy Policy

Platform Terms

Every club has an account manager. In-app live chat is available during UK business hours, and clubs can submit a support ticket or send an email outside those hours.

Use live chat inside Club Supporter during business hours, submit a support ticket from the application or email support@clubsupporter.co.uk.

Sign In for Live Support

Email Support

Yes. Account managers can support onboarding and help the club understand how to configure and use the available features.

Contact the support team through live chat or a ticket and provide the relevant member, payment or report details. The team can help the authorised club administrator investigate the platform record and any connected payment status.

You can stop using Club Supporter Core at any time because there is no minimum contract term. Cancelling Core simply means your club stops using the Club Supporter platform.

Optional packages have an initial one-month minimum term and continue monthly after that. Cancellation takes effect at the end of the current billing period.

Export any membership, payment, reporting or other club data you want to retain. Access to the platform may end when the cancellation becomes effective, although Club Supporter may retain information where required under its legal and retention obligations.

Use the registration or plan link provided by your club. The sign-up process will guide you through selecting the relevant membership, entering the required information and setting up payment.

The sign-up process distinguishes between the person responsible for the subscription and the player or member receiving the membership. This allows a parent or guardian to register a child while remaining responsible for the payment.

This depends on the club. It may ask for contact information, emergency contacts, medical conditions, allergies, kit size and relevant consents. The club decides which questions are required.

This gives appropriately authorised club officials access to important information when it is needed, such as a coach checking an emergency contact or relevant medical note at training or a match.

Access is based on club roles. Authorised people see only the information required for their responsibilities. For example, an appropriate coach may see relevant squad information, while confidential welfare cases are restricted to authorised Welfare Officers.

Contact your club administrator and ask them to update the relevant membership or player record.

Recurring membership payments are normally collected by Direct Debit through GoCardless. Your club may also use Club Supporter for sign-on fees, one-off payments or Pay by Bank transactions.

No. Once your Direct Debit mandate and subscription are active, recurring payments are requested automatically according to the plan configured by your club.

Your club may have applied a joining fee, supplement, discount or transaction fee. Contact the club administrator if you need a breakdown of the amount charged.

Club Supporter automatically retries the payment twice, with each new attempt made five days after the previous one. If all three attempts fail, the outstanding payment remains visible to the club for follow-up.

Where the option is available, you can use Pay Now to clear the missed amount. Your club administrator can help if you cannot see the option or are unsure what is outstanding.

No. Subscription changes, pauses and cancellations are controlled by authorised club administrators. Contact your club directly and follow its membership or notice policy.

Not directly. Ask your club administrator, who can make permitted changes to your plan or collection date.

Membership prices, cancellation terms and refund decisions are set by your club. Contact the club first if you believe a payment is incorrect. Club Supporter can help an authorised administrator investigate the payment record where necessary.

If your club offers family or sibling discounts and has configured them through the Performance Package, Club Supporter can apply the club's rules automatically. The eligibility and amount are decided by your club.

If your club offers a coach discount and has configured it in Club Supporter, the discount can be applied automatically. The club decides its eligibility rules.

Your club can send branded emails and SMS messages to the whole club, selected teams or groups. Messages may include membership, payment, team or general club information.

Club Supporter sends communications on behalf of your club using the contact information connected to your membership or account. Contact your club if you think you have been included in the wrong team or communication group.

Contact your club directly. The club controls its teams, prices, membership rules, discounts, subscription changes and policies.

You can contact Club Supporter through the in-app live chat during UK business hours or email support@clubsupporter.co.uk. For account-specific changes, the support team may need to involve an authorised club administrator.

Email Support

If your club has enabled its shop, it appears within the same Club Supporter platform used for membership and subscriptions. You do not need a separate shop account.

Yes. There is no need to wait for the club to place a bulk order. Members can order the products they need individually.

Available personalisation depends on the product and the design selected by the club. Supported options can include initials and squad numbers.

Check the Club Supporter Size Guide before ordering. Because branded and personalised products are made to order, it is important to check the garment measurements rather than relying only on the size name.

Check the Size Guide

Branded kit normally takes two to four weeks for production and delivery.

No. Orders are delivered; collection is not currently available.

Made-to-order branded or personalised products cannot be returned unless Club Supporter has made an error with the order. Check the design, personalisation and size information carefully before completing your purchase.

Contact Club Supporter through live support and provide your order details so the team can investigate.

Sign In for Live Support