Release notes · October 2026 · Version 2.3

Your Club. Better Connected.

Bring events, conversations and updates together in Club Supporter 2.3. Explore new tools for refunds, pay-as-you-play and linked parent accounts, plus payment, membership and admin improvements for busy volunteers.

We've submitted Native apps to the App Store and Play Store so when they're published clubs will be able to boost their comms via in-app notifications to help every stay connected.
In this release
The Headlines, If You're Skim-Reading.
  • Events & Calendar: plan the club week
  • Chat: bring the conversation together
  • Notifications: straight to what matters
  • Refunds: full and partial event or membership refunds
  • Pay as you play: clearer registration and payment
  • Linked accounts: keep both parents involved
01 · EVENTS & CALENDAR

Comprehensive Events for your club!

Put your club’s event  into a calendar that works for organisers, members and visitors.

Types, registration & attendance

Choose from matches, training sessions, public events and holiday camps. Take registrations, use event registers to track attendance and set optional ticket capacity to manage available places.

Plan the calendar

Import FA fixtures and switch between List, Week and Month views. Quick-add weekly repeating events so several weeks of sessions can be set up without starting each one from scratch.

Help members get there

Keep venues, Google Maps and “When should I leave?” information alongside each event, helping members plan their journey.

Public bookings & discounts

The public What’s On page is available by default. Offer automatic member percentage discounts on the base price, excluding extras, and percentage-off discount codes for public bookings.

What you'll notice
A clearer What’s On page, less repeat setup and event details that help members get there on time.
Six event walkthroughs
Video walkthrough · Chat
02 · CHAT

Keep Club Conversations Moving

Chats for the right people

Create optional team chats when setting up a team, start ad-hoc conversations as an admin, and enable a club-wide chat when you need one.

Gather responses

Share polls and training registration requests in chat, then use replies and reactions to keep the conversation and responses together.

Share club moments

Everyone can share photos in chat. Admins can move photos into the gallery and share gallery photos back to chat.

What you'll notice
Ask a question, gather responses and share club moments in the same place as the conversation.
03 · NOTIFICATIONS

Stay Informed with you Notification Centre

See your updates together in the Notification Centre. We've plugged notifications into everything so whatever your role we can keep you up to date with whatever you need to know.

Members can read an update and find the information behind it with less searching around the app.

What you'll notice
A new notification (bell) icon in the Top Bar which contains all your notifications.
Video walkthrough · Notification Centre
04 · NEW FEATURE · REFUNDS

Full & Partial Refunds

Issue full or partial refunds for event and membership payments. This new feature gives club admins a way to handle a refund for the whole payment or only part of it.

Refunds need to be enabled in Club Supporter and GoCardless before these controls can be used.

Video walkthrough · Full and partial refunds
05 · PAY AS YOU PLAY

Introducing Pay-As-You-Play Payments

Pay-as-you-play sessions allows clubs to run sessions where payment is only taken when you turn up - this is especially common in younger age sessions where attendance is more relaxed.

Our flexible PAYP feature allows clubs to hook a PAYP based team or group into training or match events. Payment are triggered when the player/member is marked present in the register.

You can even bolt and PAYP cost on to a team or group with a standard subs payment. Eg players play x a month subs and they pay y for each game they play.

Featured walkthrough · Setup and attendance videos are available on our YouTube channel
06 · LINKED ACCOUNTS

Sharing a Player/Member with someone else

Linking accounts allows the person who subscribes to share that person with someone else. The most common scenario is a Mother sharing a child with their father or vice versa. When shared either parent can view their events, respond and join the relevant chat.

Security wise they are fully seperated accounts no sharing passwords! With both parents added hopefully someone remembers to add the attendance!

Video walkthrough · Linked accounts
07 · CUSTOM SYSTEM EMAILS

Make System Emails Work Better For Your Club

Customise more of the system emails your club sends. Add the club-specific details your members need, so routine messages give them clearer information about what to do next.

It gives you more room to shape these messages around the way your club communicates.

Video walkthrough · Custom system emails
08 · OTHER IMPROVEMENTS

More Improvements Across Your Club

01

Multi-team discounts

Recognise members who take part in more than one team with pricing that reflects their wider involvement.

02

My Members

Manage everyday membership information in a clearer, more organised workspace.

03

Reporting

Review event and refund activity, choose custom columns including payment-plan details, and export order-level CSV files.

04

Projected income

View a forward-looking estimate of subscription income for the next 12 months, based on today’s subscriptions.

05

Mobile shop checkout

Give members a clearer, easier purchase journey on smaller screens.

06

Account managers

Quickly identify the right Club Supporter contact when your club needs guidance.

07

Coach permissions

Give coaches appropriate access without requiring them to hold a team subscription.

09 · HELP & SUPPORT

Want A Closer Look?

Use live support when it is available, or leave an offline support message whenever you need help.

If you would like a personal demonstration of Club Supporter 2.3, please speak to your account manager. You can also book a meeting at any time using Book a Demo in the menu bar.

Video walkthrough · Help and support
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