Last Updated: 23 October 2026
My Club Supporter Ltd ("Club Supporter", "we", "us", "our") is a company registered in England and Wales under company number 15736366.
This policy covers the Club Supporter website, app and platform.
Registered Office:
15 Front Street
Sherburn Hill
Durham
DH6 1PA
Email: support@clubsupporter.co.uk
Depending on the features you and your club use, we may collect:
Content you share with a club, team or chat group may be visible to the recipients or members of that group, depending on the feature used.
Payments are processed through GoCardless. We do not store full banking credentials.
When you choose to use a feature that requires your current location, such as journey or mapping functionality, precise location information may be processed to provide that feature, subject to your device permissions.
We may process information to:
We use names, email addresses and telephone numbers to provide service communications, such as payment reminders and account updates, and to enable clubs to send communications such as club newsletters.
Club Supporter may also use these contact details to send promotional offers for our own products and services or those of our partners. We send these offers ourselves; we do not provide parents’ contact details to partners for their own direct marketing.
We rely upon:
We may analyse usage of the platform to:
Anonymised information that can no longer identify an individual may be retained indefinitely.
We use service providers to operate the platform and its features. Depending on the services you use, relevant information may be processed by the following providers:
Hosting, databases, storage and backups.
Payment processing, including payments for club memberships and subscriptions.
Email delivery services.
SMS and messaging services.
Maps and location-based functionality, including journey features where used.
Push notification delivery, using device notification tokens and the information needed to deliver notifications.
Digital event tickets and passes when you choose to add them to your device’s wallet.
Postcode and address lookup when you use address-entry features.
Hosting and playback of help and instructional videos. When you access YouTube video content, Google/YouTube may process technical and usage information in accordance with its own privacy policy.
Third-party services may also apply their own privacy policies when you interact with them directly.
We may also share information with:
Where personal data is transferred outside the UK, appropriate safeguards shall be implemented.
Our standard retention periods are set out below. Account deletion and anonymisation are explained separately beneath the table.
| Data Type | Retention |
|---|---|
| Club Account Records | 7 years |
| Financial Records | 7 years |
| Payment Records | 7 years |
| Support Requests | 3 years |
| Communication Logs | 3 years |
| Security Logs | 12 months |
| Marketing Preferences | Until withdrawn plus 2 years |
| Backups | Up to 12 months |
We may retain records longer where legally required. The retention of records does not mean that personally identifiable account data is kept after account deletion.
You can delete your account within the app by going to More → My Account → Close Account.
Account deletion takes effect immediately. Personally identifiable data associated with your account is removed or anonymised so that it can no longer identify you.
Underlying records, such as financial, payment or club records, may remain for the retention periods above, but following account deletion these records are anonymised and are no longer linked to you as an identifiable person. The seven-year retention period therefore does not mean that we retain your personally identifiable account data for seven years after you delete your account.
Anonymisation means that the retained information can no longer identify you, either on its own or when combined with other information we retain.
Individuals may have rights to:
Requests may be submitted to:
Individuals may complain to the Information Commissioner's Office (ICO).
We may update this Privacy Policy from time to time.
Updated versions will be published on our website.
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