PRIVACY POLICY

Last Updated: 15 Decemebr 2025

1. About Us

My Club Supporter Ltd ("Club Supporter", "we", "us", "our") is a company registered in England and Wales under company number 15736366.

Registered Office:

15 Front Street
Sherburn Hill
Durham
DH6 1PA

Email: support@clubsupporter.co.uk

2. Information We Collect

We may collect:

Club Information

• Club names

• Club officials

• Administrators

• Contact information

• Billing information

Member and Supporter Information

• Names

• Addresses

• Email addresses

• Telephone numbers

• Membership records

• Subscription details

• Attendance records

Financial Information

• Transaction records

• Payment references

• Subscription history

We do not store full banking credentials.

Technical Information

• IP addresses

• Device identifiers

• Browser information

• Usage analytics

• Login records

3. How We Use Information

We may process information to:

• provide services;

• manage subscriptions;

• operate communications;

• provide support;

• improve the Platform;

• monitor performance;

• detect fraud;

• maintain security;

• comply with legal obligations;

• develop new products and services.

4. Legal Bases

We rely upon:

• contractual necessity;

• legitimate interests;

• legal obligations;

• consent where required.

5. Analytics and Improvement

We may analyse usage of the Platform to:

• improve services;

• develop functionality;

• create business intelligence;

• generate statistical reports;

• create anonymised and aggregated datasets.

Anonymised information may be retained indefinitely.

6. Sharing Information

We may share information with trusted service providers including:

Microsoft Azure

Hosting, databases, storage and backups.

GoCardless

Payment processing.

SendGrid

Email delivery services.

Twilio

SMS and messaging services.

We may also share information with:

• professional advisers;

• auditors;

• regulators;

• law enforcement agencies where required.

7. International Transfers

Where personal data is transferred outside the UK, appropriate safeguards shall be implemented.

8. Data Retention

We generally retain information as follows:

We may retain information longer where legally required.

9. Your Rights

Individuals may have rights to:

• access personal data;

• correct inaccurate data;

• request deletion;

• restrict processing;

• object to processing;

• request portability.

Requests may be submitted to:

support@clubsupporter.co.uk

10. Complaints

Individuals may complain to the Information Commissioner's Office (ICO).

www.ico.org.uk

11. Changes

We may update this Privacy Policy from time to time.

Updated versions will be published on our website.