Sports Club Management Software FAQs

Club Supporter is a club management platform built for grassroots sports organisations in the UK. It brings membership registration, recurring subscriptions, teams and groups, events and bookings, chat and communications, reporting, online club shops and other essential administration into one system.

It is designed to reduce the time volunteers spend maintaining spreadsheets, reconciling payments and chasing routine administration.

Club Supporter can be used by football, cricket, rugby union, rugby league, boxing, tennis, darts, gymnastics, basketball, athletics, golf and dance clubs, as well as other sports, societies and membership organisations.

The platform can be configured around your club's own structure, membership plans and information requirements. Sport-style teams and flatter membership groups, such as bar members or vice presidents, can be switched on to suit how your club is organised.

Yes. Club Supporter is designed for anything from a single team or a small club with around 30 members to a large multi-team organisation with thousands of members.

Core includes unlimited active subscriptions, payment plans, registration forms and teams or groups, so your club can grow without having to rebuild its administration elsewhere.

No. A step-by-step checklist guides you through setup, and most screens have a Watch How video showing exactly what to do. You can complete the setup yourself or ask the Club Supporter team for help.

No. Subscription collection is a major part of the platform, but Club Supporter also manages registration information, teams and non-playing groups, events and ticketing, pay-as-you-play sessions, chat, club communications, reporting, galleries, club documents, welfare and support cases, online shops and fundraising.

Yes. The platform supports club branding across areas including the member portal, emails and the in-app experience. Custom-domain options are also available within the platform's enhanced branding features.

Yes. You can book a personalised demonstration, or you can create an account and begin the guided setup yourself.

Book a Demo

Get Started

Club Supporter Core has no monthly platform fee and publishes its transaction fees, so you can see exactly what you'll pay. We've written side-by-side comparisons covering fees, how payments are collected and what's included: Club Supporter vs Spond, Club Supporter vs Pitchero, Club Supporter vs TeamFeePay and Club Supporter vs LoveAdmin (Thrive4).

Yes. Once you sign up, a Get Started checklist in the top bar walks you through each step: connecting GoCardless, choosing your subscription options, adding a payment plan and a registration form, creating your first team and linking it to a subscription. Each step ticks itself off as you save, and you can do them in whatever order suits you.

If you would rather have support, the Club Supporter team can help you through the process.

No. You can sign up and begin the onboarding process immediately. A demonstration is available if you would like to discuss your requirements or see how the platform could fit your club before you start.

You can begin configuring your club as soon as you create an account, and each setup step only takes a few minutes. The time needed to begin collecting payments depends on how quickly you complete the checklist and how long GoCardless takes to verify your club.

Yes. The bank account connected to GoCardless must be in the club or organisation's name. GoCardless will ask for a 1p bank payment during verification, so it is useful to have the treasurer or another person with access to the bank account available.

Yes. Every club has an account manager, and the support team can help if you do not want to complete the setup entirely on your own.

Use the Club Supporter application to sign in to your club account. Android users can also download the Club Supporter app from Google Play.

Sign In

Club Supporter Core has no monthly platform licence fee. Instead, a transaction fee applies when payments are processed through the platform.

The current standard rates are:

• Charities, CASCs and constituted clubs: 1.5% + 20p per transaction
• CICs and limited companies: 1.75% + 25p per transaction

These rates include GoCardless payment-processing fees and exclude VAT.

View Pricing

No. Club Supporter Core has zero monthly platform fees. Optional packages and managed services are charged separately if your club chooses to add them.

Yes. The published Club Supporter transaction rates include the GoCardless processing fee. VAT is charged in addition.

Yes. Under Pricing Options you can choose to include fees within your subscription prices or add them to each payment as a service charge. You can change this at any time without affecting your packages.

You can also switch on Round to a Pound, which rounds payments up to the nearest pound so more of each payment reaches the club.

No. Core includes unlimited active subscriptions, payment plans, registration forms and teams or groups.

For a limited time, eligible new clubs receive:

• A reduced introductory transaction rate of 0.75% + 5p for the first £5,000 of subscription payments processed
• £300 of free kit for the club
• Six months' free use of the Performance, Storage and Case Management packages

The offer may change, so clubs should check the latest pricing page when signing up.

See the Latest Offer

The Performance Package adds the tools busier clubs use to run their week. It includes events and the club calendar (training, matches, ticketed club events and holiday camps), pay-as-you-play sessions run from event registers, team, group and club chat, automatic family, volunteer and multi-team discounts, pro-rata and Smart Payments, bulk actions, reusable email templates, the report builder and monthly email reporting.

The advertised price is £29.95 per month.

Explore Performance

Every plan includes gallery storage. The optional Storage Package expands this to 10,000 standard-resolution images and 200 high-resolution images.

The advertised price is £9.95 per month.

The Welfare & Support Case Management Package gives your club confidential tools for two jobs. Welfare reporting covers incident and concern forms, secure external-report links, witness statements, evidence, consent, sealed assessments, governing body notifications, audit history and exports. Support requests let members ask the club confidentially for practical, financial or wellbeing help.

The advertised price is £9.95 per month.

Yes. Optional packages can be added from Pricing Options in the application whenever your club needs them. They are billed monthly to the club by Direct Debit.

There is no minimum contract term for the Core platform. Your club can cancel at any time, with cancellation taking effect at the end of the current billing cycle.

Optional packages have a minimum term of one month and then continue monthly until cancelled. A package cancellation takes effect at the end of the current billing period.

Optional-package fees are normally non-refundable unless Club Supporter agrees otherwise in writing.

GoCardless provides the Direct Debit infrastructure used to collect recurring payments. Direct Debit is reliable for ongoing subscriptions and does not expire when a member receives a replacement bank card.

Club Supporter adds the membership, retry, reconciliation, refund and administration tools around those payments.

Yes. Where GoCardless is used, the club maintains its own verified GoCardless account and has a separate contractual relationship with GoCardless. Club Supporter connects to that account to manage payments through the platform.

Yes. If your club already has a GoCardless account, you can sign in to it during setup rather than creating a new one.

Select the Standard GoCardless plan. The features clubs would normally seek from higher GoCardless tiers are already provided through Club Supporter, so a higher tier is not required for the integration.

GoCardless will ask for information about your organisation, its contact details and the bank account into which payouts will be made. It will normally require a 1p payment from that account to confirm ownership. The organisation name should match the name on the bank account.

For a typical sports club, the setup guide recommends:

• Industry: Amusements & Entertainment
• Sector: Membership Clubs (Sports...)
• Business description: Grassroots Sports Club, or similar

Choose the appropriate legal business type for your organisation, such as Charity/Non-Profit or Limited Company.

Provided daily payouts are enabled in GoCardless, funds are normally paid into the club's bank account within three working days of collection. The Dashboard shows what is still processing, what is confirmed for your next payout and what is on its way to your bank today.

Pay by Bank payments normally settle the following day.

Read the GoCardless Setup Guide

Yes. You can create as many plans as your club needs, including adult, junior, family, concessionary or team-specific options. Each plan has its own price, collection day and months of collection, so a plan can be monthly, annual, termly or charged in blocks of sessions. Pay-as-you-play plans charge per attended session instead of monthly.

Yes. Once a subscription and Direct Debit mandate are active, Club Supporter manages the recurring billing automatically. Payment records update within the platform, reducing manual reconciliation.

Yes. Clubs set the collection day on each plan, and choose which months of the year it collects in, so planned breaks such as the summer can be built in.

Yes. A sign-on fee can be added to a subscription. You can rename it to suit your club, for example Kit Fee or Due Immediately.

Yes. Club administrators can request one-off or block payments in addition to recurring subscriptions, and the member is emailed automatically when one is added.

Club Supporter records the failed payment and automatically retries it two more times, with each retry taking place five days after the previous attempt. This gives three collection attempts in total.

Each time a payment fails, Club Supporter automatically lets the member know it will be tried again, so your volunteers don't need to send reminders or chase anyone.

Most failed payments recover without manual intervention. If the final attempt is unsuccessful, the payment remains visible for administrator follow-up, and team admins receive a month-end arrears email.

Yes. Club Supporter includes a Pay Now option for missed payments, allowing an outstanding amount to be recovered without waiting for another normal subscription collection.

Yes. Subscriptions are shown as Active, In Arrears, Paused or No Mandate, and administrators can filter by status or team to find the subscriptions that need follow-up.

Yes. The platform supports offline payment management, including marking an amount as paid outside the automated payment flow. Pay-as-you-play sessions can also be marked as paid in cash from the register.

Yes, but this is controlled by authorised club administrators. Members cannot pause, move, change or cancel their own subscription directly.

Yes. Authorised administrators can change the plan or collection day, move a subscription and reinstate a subscription where required. The member is emailed automatically when this happens.

Yes. Clubs can apply discounts and supplements to individual subscriptions to reflect their own membership rules or additional charges.

Yes. Clubs using the Performance Package can set up automatic discounts. Family discounts group subscriptions so siblings are discounted. Volunteer discounts give team admins, managers and coaches a reduced rate on their own subscription, with a separate value for each role set on the plan.

After changing your discount rules, press Sync and Club Supporter applies them to existing members' subscriptions.

Yes. With the multi-team discount, you tick which subscriptions count as teams. A player's first ticked team is charged at full price and every later team is discounted by the amount set on its plan. You can also choose not to charge a second sign-on fee for subsequent teams.

The Performance Package includes pro-rata and Smart Payments. A club can define the period a member should pay for, and Club Supporter can divide the remaining amount across the months left in that period.

Yes. Club admins can refund paid event bookings and membership payments from inside Club Supporter, in full or in part. The member is told automatically when the refund lands; members and the public never see a refund button themselves.

Club Shop orders are refunded by Club Supporter rather than the club. Only club admins can issue refunds; team admins, managers and coaches cannot.

There are two switches. In Club Supporter, go to Settings, then Subscriptions, then General, and turn on Allow admins to issue refunds. Refunds must also be enabled in GoCardless itself: sign in at manage.gocardless.com, open Settings from the top-right menu, choose Company settings and enable refunds there.

Once both are on, a Refund action appears on paid event bookings and membership payments.

GoCardless holds refunds for seven days after a payment's charge date, so a payment that later fails or is charged back is never refunded. If you ask for a refund inside that window, Club Supporter queues it and tries again every morning, so it goes on the first day GoCardless accepts it.

Refunds come out of your GoCardless refund balance. If that balance is short, the refund is retried daily for up to 90 days and you are emailed when it completes. Every queued and recent refund is listed on the Dashboard.

Yes. Payments are matched to the appropriate subscriptions, records update automatically, and the payouts report checks each payout against the payments that made it up, so you don't need to cross-reference a separate bank spreadsheet.

Yes. Clubs can create customised registration forms and decide which information must be collected during sign-up.

Forms can include standard and custom fields such as member details, emergency contacts, medical conditions, allergies, kit sizes, photo or media consent and information about how the member heard about the club.

Yes. Your club decides which information is mandatory and which questions are optional.

Yes. Club Supporter separates the subscriber, the person responsible for the payment, from the player or member receiving the membership. This supports junior memberships, family structures and more accurate member records. The subscriber can also share a player with a second parent or carer through linked accounts.

Yes. A player can belong to one team or several teams without creating duplicate player records, and the multi-team discount can reduce the cost of additional teams.

Yes. Player profiles can include a headshot and a full-body pose image. Club Supporter can remove a clean image background automatically so the photograph can be used consistently across supported player graphics and profiles.

Yes. Club Supporter supports sport-specific ID formats. Football clubs can also use the Whole Game checker where applicable.

Access is controlled by role. For example, an authorised coach can access relevant emergency or medical information for their squad, while welfare information is restricted to appropriate welfare roles. Users should only see the information required for their responsibilities.

Yes. Clubs can export their member data from CSV Downloads for purposes such as insurance, affiliation, funding applications, local-authority checks or an offline record.

The member should contact an authorised club administrator, who can correct the information held against their membership or player record.

A team represents a sporting squad, with a roster, squad numbers and details such as format, age group and gender. A group is a flatter membership pool for people who belong to the club but are not organised as a sports team, such as social members, bar members, vice presidents or a veterans section.

You can switch either type on or off in Settings so the app only shows the structures your club actually uses.

No. Core includes unlimited teams and groups.

Yes. A single player or member record can be connected to more than one team.

Each team can have up to three Team Admins, three Team Managers and three Team Coaches, plus a Social Media Manager. Team Admins are shown to members as the team's contact and receive its month-end arrears emails. Each role can have its own volunteer discount rate.

Club-wide administrators and welfare officers are managed separately through the Users page.

No. Team staff work with the teams they are assigned to. They can run the team's calendar and registers, charge pay-as-you-play sessions, see players' details and registration forms, set squad numbers, view who has subscribed and their payment status, and post in the team chat.

Only club admins can change, cancel or refund subscriptions and payments, create club-wide events, add or remove players, set up discount codes or give team permissions to others.

Yes. Communications can be sent to one team, several selected teams or the whole club by email or SMS. Clubs on the Performance Package can also use each team's chat.

Yes. Each team's subscription has its own payment plans, registration form and optional sign-on fee, and you choose whether family, volunteer and multi-team discounts apply to it.

Yes. Team or group sign-up links are available within Club Supporter's enhanced plan-management features, making it easier to direct people to the correct option.

It can be archived rather than deleted. This removes it from the main active-team list while retaining its players, photographs and history.

Yes. Teams can maintain a sponsor gallery alongside their team information and photographs.

Yes. Each team can have a Social Media Manager. They can link the team's social accounts, create and post team graphics and see the roster photos, but they have no access to subscriptions, payments or player details.

Events, the club calendar, ticketing and pay-as-you-play sessions are part of the Performance Package. It can be added from Pricing Options at any time.

Explore Events

There are five types, and the type decides how the event is priced:

• Training for one team, which can repeat weekly
• Match against another club, with attendance or tickets
• Team event such as a social or presentation, attendance only
• Club event for one or more teams, or the public only, always ticketed whether free or priced
• Holiday camp over several days, priced for the whole camp or per day

Tournaments are coming soon.

Club Supporter automatically asks players, or their parents, for their availability. They reply Going, Maybe or Not going from their own dashboard or from the request posted in the team chat. Coaches can see the responses and take the register at the session.

Yes. Matches can optionally take bookings, and club events and holiday camps are always ticketed. For each one you choose whether tickets are for members only or members and the public, whether they are free or priced, and whether places are limited.

Each booking gets a QR code ticket, which can be saved to a phone wallet and scanned at the door with the Club Supporter app.

You set a whole-camp price and can let families book individual days instead. Optional paid extras can be added alongside the booking, and you can limit the number of places. When a camp is full, families can join a waiting list and are sent a pay link if a place opens up.

Members can be offered early booking and a member price, applied automatically when they book through the app. On the day, the attendance view shows who is on site and records drop-off and collection times.

Yes. Each team's calendar has an Import Fixtures option. Imported matches start as provisional, which means families see the date but not the time or location, until a coach or admin confirms them.

Yes. Tick Repeat weekly when creating a training session and Club Supporter sets up the following weeks for you, so you don't need to create each session separately. A single week can still be changed or cancelled on its own.

What's On is your club's public events page, available by default. Anyone can browse events open to the public and book tickets without joining the club. You can also choose to advertise public ticketed events on every team's dashboard so families across the club see them.

Yes. Members can receive an automatic percentage discount on an event's base price (extras are excluded), and admins can create percentage-off discount codes for public bookings.

Yes. You can save your club's own locations and choose one for each event, or enter another venue. Each event links to Google Maps and includes a When should I leave? prompt so members can plan their journey. For away matches, you can choose from the opponent club's saved locations.

Pay as you play is for sessions where players only pay when they turn up, which is common for younger age groups. You can give a team a pay-as-you-play plan, which charges per attended session with nothing billed monthly, or add a pay-as-you-play charge to any training session or match.

When the register is taken after the session, the coach confirms each player and can keep the suggested charge, change it, charge nothing or mark it as paid in cash. Payment is then collected from the player's Direct Debit.

Yes. A team can have a normal monthly subscription and a pay-as-you-play charge on its matches or sessions, for example a monthly sub plus a fee for each game played. Pay-as-you-play charges do not apply to ticketed events.

The team is notified automatically when an event is added, when its time or place changes, or when it is cancelled. If a paid booking needs to be returned, a club admin can refund it in full or in part.

Yes. User management allows the club to give appropriate access to authorised volunteers and officials rather than relying on a single shared login.

No. Each authorised person should use their own account. This is more secure and allows the club to control access according to each person's responsibilities.

Yes. Team roles allow coaches and other team officials to work with their own squad without automatically receiving access to every team or every area of club administration.

No. Coaches, managers and team admins can be given the access their role needs without holding a subscription to the team.

Yes. Welfare Officers have a specific role, and confidential welfare and support case information is restricted to the appropriate authorised users.

Yes. Club administrators manage authorised users and roles. The club is also responsible for keeping its account details current and removing access when a volunteer or official no longer requires it.

Club Supporter supports bulk email and SMS, an email builder and templates, customisable automatic emails, in-app and push notifications, and, on the Performance Package, team chats, group chats and a club noticeboard. Messages are targeted using the membership and team information already held in the platform.

You can contact a specific team, a selection of teams or the whole club. This helps ensure messages reach the relevant players, parents, members or coaches without manually copying contact lists between systems.

Core includes two emails per member per month. The Performance Package includes unlimited email sending.

Sends beyond your monthly allowance are paid from your club credit balance, which you can top up under Settings, then Communication. The allowance refreshes on the 1st of each month, and every top-up and send is listed in the credit history.

SMS is charged per message segment per recipient, so a long text costs more than a short one. You can set an SMS sender name of up to 11 characters so members recognise your club.

Yes. Club Supporter supports club-branded emails, an email builder and a reply-to address of your choosing. Clubs on the Performance Package can save reusable templates for regular sends, such as a match-day message.

Yes. You can create your own version of more than thirty automatic emails, including sign-up confirmations, subscription changes, arrears reminders, booking confirmations, refunds and password resets. Add club-specific details so members know exactly what to do next, and revert to the platform default at any time.

Yes. SMS can be used for shorter or time-sensitive communications and is paid for from your club credit balance.

On the Performance Package there are three kinds of chat:

• Team chats, switched on from each team's settings, with new players added automatically
• Group chats that admins create for any set of people, such as a tour party, a parents' group or the coaching team
• Club chat, a noticeboard every member with a live membership can read and react to, where only club admins post

Team staff can post, pin messages and run polls. Availability requests and booking openings appear in the chat as cards, so players can respond without leaving the conversation. Everyone can reply to messages, react and share photos, and admins can move photos into the team gallery or share gallery photos back to the chat.

Members can block another user from their account settings if they need to.

Yes. Club admins can read every team chat. To post, pin messages or run polls in a team chat, an admin also needs a role on that team.

The bell icon in the top bar opens the Notification Centre, which collects every update in one place: new sign-ups, membership changes, event changes and cancellations, bookings, shop orders, welfare and support items and club news. Each notification links straight to the information behind it, and you can filter by category or dismiss items you've dealt with.

Yes. In notification settings each person can turn in-app notifications and push notifications on or off. Notifications someone is required to receive, such as welfare cases they handle, always arrive. Team staff can also mute a team's alerts from the bell beside its name.

Yes. The Club Supporter app is available now on Google Play for Android phones. The iPhone app has been submitted to Apple's App Store and will be available once it is approved. Until then, iPhone users can keep using Club Supporter in their web browser.

The app delivers push notifications straight to members' phones, which helps updates get noticed.

Yes. Admins can write articles, match reports and announcements for the whole club or a single team. Members read them on their Home page, the team page and the News page, and new articles appear in their notifications.

Yes. Each team can link its social accounts, then create a graphic, add a caption and post it straight from Club Supporter. Access can be given to a Social Media Manager without any other team permissions.

The club is responsible for ensuring it has the required permissions and lawful basis to contact recipients, for the content of messages it sends, and for complying with UK GDPR, PECR and unsubscribe requirements.

Core includes the club Dashboard and quick reports. The Dashboard shows your live payment balances, recent refunds, projected income and a breakdown of subscriptions by status and team.

Quick reports cover membership payments by team for the month, where the month's money came from by category, each payout checked against the payments that made it up, and a six-month summary.

Performance adds the custom report builder and monthly email reporting, allowing clubs to create, save and reuse more tailored reports.

Yes. Reporting can be filtered using criteria such as team, membership tier, date range and payment status. The report builder lets you combine filters and choose your own columns, including payment-plan details.

Yes. You can review event booking and refund activity, and export order-level CSV files when you need the detail outside Club Supporter.

Yes. Team-based reporting helps clubs understand the membership income generated by different parts of the organisation and identify teams where members have not converted into active payment.

Yes. Club Supporter tracks missed payments and provides filters to help administrators find the subscriptions requiring attention. A treasurer summary and arrears reminders can also be sent automatically at the end of each month.

Yes. Projected income on the Dashboard shows what is still to come in this month, what to expect next month after fees, and an estimate for the next 12 months, based on your current subscriptions. You can view it as a chart or a table, and see the effect of arrears and paused subscriptions.

Yes. Reports and underlying membership information can be exported as CSV files when the club needs to share or work with the data outside Club Supporter.

Yes. Every Club Supporter club can have its own online shop as standard, with no separate shop-platform fee.

Club Supporter provides the full fulfilment service. Members place and pay for orders online, and Club Supporter handles the order through production and delivery.

Yes. The visual kit builder lets your club select base colours, add its badge and sponsor branding, and configure supported personalisation such as initials or squad numbers.

The range can include playing kit, training wear, hoodies, coats, hats and water bottles, with products presented in your club's colours and branding. There is also a separate coaches' range for team staff.

No. Members can order individually, so the club does not have to collect money or wait until it reaches a bulk-order quantity.

Yes. The club can set its retail prices and add a markup to products.

Yes. The difference created by the club's markup generates income for the club. Amounts due to the club are reconciled and paid monthly in arrears, subject to any refunds, disputes, chargebacks or other necessary adjustments.

The normal production and delivery time for branded kit is two to four weeks.

No. Shop orders are delivered to the customer; a collection option is not currently available.

Made-to-order branded or personalised items cannot be returned unless Club Supporter has made an error with the order. Customers should check the product and size information carefully before ordering.

The Club Supporter Size Guide contains measurements for the available garment types and size ranges.

View the Size Guide

Club Supporter provides live support for shop orders. Customers should have their order details available when they contact the team.

Yes. Team Galleries provide a place to build a photographic history for each squad across seasons, tournaments and other club activity.

Yes. Every plan includes some image storage. The amount of available standard- and high-resolution storage depends on the package selected by the club.

Standard-resolution images are suitable for normal online use. High-resolution images retain more detail where the club needs a larger or better-quality original.

The Storage Package increases capacity to 10,000 standard-resolution images and 200 high-resolution images for £9.95 per month.

Yes. Members can share photos in team chat, and admins can move them into the team gallery. Gallery photos can also be shared back into the chat.

No. Archiving a team removes it from the active list while preserving its gallery, players and history.

Yes. A player can have both a headshot and a full-body pose image. Where the source image has a clean background, Club Supporter can remove that background automatically.

The club is responsible for obtaining and recording any consent or lawful basis required to upload, store, share or publish photographs, particularly where children are involved.

Yes. Club Documents gives the club a central place to store documents such as policies, procedures and codes of conduct.

Yes. The club can choose which documents remain internal and which are made available to club members.

Yes. A club can require parents or players to agree to specified codes of conduct during the checkout or registration process.

Authorised club administrators manage the documents, their visibility and any requirement for member agreement.

No. Club Supporter provides the storage, sharing and agreement tools, but the club remains responsible for the content, approval and review of its policies and procedures.

It helps a club receive welfare incident or concern reports, restrict access to authorised Welfare Officers, manage a case through to a recorded outcome and keep supporting evidence and history in one secure place. It also handles confidential support requests from members.

Confidential case-management access is limited to authorised Welfare Officers rather than being available to ordinary team users or all club administrators.

Yes. A Welfare Officer can issue a single-use reporting link to someone outside the club. That person can provide the requested information without needing a normal Club Supporter account.

Yes. The secure witness portal supports statements, documents and consent without requiring the witness to log in to the main club platform.

Yes. You record the governing bodies your club is affiliated to, such as your county FA, and choose a primary body. When a welfare referral requires a governing body to be notified, the notification goes to that body's safeguarding contact. Contact details come from published directories, so your club should confirm they are correct.

Yes. The package includes sealed assessments and a complete case audit history, helping the club maintain a record of what happened and when.

Yes. Case information can be exported by an authorised user when it needs to be retained or shared through an appropriate safeguarding process.

Support requests let a member ask the club confidentially for practical, financial or wellbeing help, for themselves or someone else. They say what kind of support they need, how urgent it is and how they would like to be contacted, and the request is handled privately by the club's support team. Safeguarding concerns should still be raised as a welfare report.

Requests go to the people your club authorises to handle support cases, not to every admin or coach. Members can follow the progress of their own requests from My Requests.

No. It is provided through the optional Welfare & Support Case Management Package, advertised at £9.95 per month.

No. It provides secure reporting, evidence and case-recording tools. The club and its authorised safeguarding personnel remain responsible for assessment, decisions, escalation and compliance with their governing body's procedures.

Yes. Clubs can raise recurring income through Grassroots Lottery, a separate lottery service operated for sports clubs.

A supporter pays £5 per month for each ticket.

The supporter's nominated club receives 50% of every ticket sold. That is £2.50 from each £5 monthly ticket.

Supporters enter a daily draw with the chance to win a £5,000 national jackpot every day.

Club Supporter handles compliance, draw management, prize payments, player communications and maintenance of the lottery platform on the club's behalf.

Yes. It is operated by Club Supporter as a licensed External Lottery Manager and is licensed and regulated in Great Britain by the Gambling Commission under account number 53170.

Yes. Grassroots Lottery is for people aged 18 or over.

Explore Grassroots Lottery

Yes. Our guide to grassroots football grants lists the main funds open to clubs across the UK, with amounts, eligibility and tips for a stronger application. You can also download our free Grant Finder checklist and application planner.

Club Supporter is provided by My Club Supporter Ltd, a company registered in England and Wales under company number 15736366, with its registered office at 15 Front Street, Sherburn Hill, Durham, DH6 1PA.

Club Supporter data is hosted in the UK in ISO 27001-certified data centres.

Yes. Club Supporter uses encrypted communications and secure hosting. Its documented security measures include TLS, secure authentication, role-based access controls, audit logging, monitoring, vulnerability management, software patching, backups and disaster-recovery processes.

For personal data processed by Club Supporter on the club's behalf, the club is normally the Controller and My Club Supporter Ltd is the Processor. My Club Supporter Ltd may act as an independent Controller for specific platform-administration, security, fraud-prevention, analytics and legal-compliance activities.

Yes. The Club Supporter Data Processing Agreement forms part of the platform terms and sets out the processing relationship, security measures and subprocessor arrangements.

Read the Data Processing Agreement

Current subprocessors listed in the Data Processing Agreement include Microsoft Azure for hosting and storage, GoCardless for payment processing, SendGrid for email delivery and Twilio for SMS and messaging services.

Yes. Clubs can export membership and reporting data. A club ending its use of the platform should export any information it wants to retain before access ends.

Data that is no longer required is deleted in accordance with Club Supporter's retention policies. Some information may be retained where reasonably necessary for legal, accounting, fraud-prevention, dispute-resolution, security or other legitimate purposes.

The club retains ownership of the branding and content it supplies. It gives Club Supporter permission to use that material as needed to provide the service.

The club is responsible for keeping the information it provides accurate and for having the lawful bases, notices, permissions and consents required to collect and use member information through the platform.

They can contact the relevant club about club-controlled membership data or contact Club Supporter at support@clubsupporter.co.uk about data held by My Club Supporter Ltd.

Privacy Policy

Platform Terms

Every club has a named account manager. In-app live chat is available during UK business hours, and outside those hours you can leave an offline message in the app, submit a support ticket or send an email.

Use live chat inside Club Supporter during business hours, leave an offline message or submit a support ticket from the application, or email support@clubsupporter.co.uk.

Sign In for Live Support

Email Support

Your account manager is shown in the app, so you can quickly find the right person when your club needs guidance or would like a demonstration of new features.

Yes. Most screens have a Watch How button that plays a short walkthrough of that feature, and the full library of how-to videos is available in the app and on our YouTube channel.

Yes. Account managers can support onboarding and help the club understand how to configure and use the available features.

Contact the support team through live chat or a ticket and provide the relevant member, payment or report details. The team can help the authorised club administrator investigate the platform record and any connected payment status.

You can stop using Club Supporter Core at any time because there is no minimum contract term. Cancelling Core simply means your club stops using the Club Supporter platform.

Go to Pricing Options and choose Cancel Package. Optional packages have an initial one-month minimum term and continue monthly after that, and a cancellation takes effect at the end of the current billing period.

Export any membership, payment, reporting or other club data you want to retain. Access to the platform may end when the cancellation becomes effective, although Club Supporter may retain information where required under its legal and retention obligations.

Use the registration or plan link provided by your club. The sign-up process will guide you through selecting the relevant membership, entering the required information and setting up payment.

The sign-up process distinguishes between the person responsible for the subscription and the player or member receiving the membership. This allows a parent or guardian to register a child while remaining responsible for the payment.

This depends on the club. It may ask for contact information, emergency contacts, medical conditions, allergies, kit size and relevant consents. The club decides which questions are required.

This gives appropriately authorised club officials access to important information when it is needed, such as a coach checking an emergency contact or relevant medical note at training or a match.

Access is based on club roles. Authorised people see only the information required for their responsibilities. For example, an appropriate coach may see relevant squad information, while confidential welfare and support cases are restricted to the people the club authorises to handle them.

Contact your club administrator and ask them to update the relevant membership or player record.

Recurring membership payments are normally collected by Direct Debit through GoCardless. Your club may also use Club Supporter for sign-on fees, one-off payments, event bookings, pay-as-you-play sessions or Pay by Bank transactions.

No. Once your Direct Debit mandate and subscription are active, recurring payments are requested automatically according to the plan configured by your club.

If your team is pay as you play, you are only charged for the sessions your player attends. After each session the coach takes the register, and the session fee is collected from your Direct Debit. Nothing is billed on a monthly basis unless your club also runs a monthly subscription for the team.

Your club may have applied a joining fee, supplement, discount or transaction fee. Contact the club administrator if you need a breakdown of the amount charged.

Club Supporter automatically retries the payment twice, with each new attempt made five days after the previous one, and lets you know each time. If all three attempts fail, the outstanding payment remains visible to the club for follow-up.

Where the option is available, you can use Pay Now to clear the missed amount. Your club administrator can help if you cannot see the option or are unsure what is outstanding.

No. Subscription changes, pauses and cancellations are controlled by authorised club administrators. Contact your club directly and follow its membership or notice policy.

Not directly. Ask your club administrator, who can make permitted changes to your plan or collection date.

Refund decisions are made by your club, so contact the club first. Club admins can refund membership payments and event bookings in full or in part through Club Supporter. There is no refund button for members; you will be told automatically when a refund has been issued.

For a problem with a Club Shop order, contact Club Supporter support instead.

Refunds are paid back to the account the payment came from. For safety, GoCardless holds refunds until seven days after the original payment was taken, so a refund requested shortly after you paid may take up to a week to be sent. You will be notified when it has gone.

If your club offers family or sibling discounts and has configured them through the Performance Package, Club Supporter can apply the club's rules automatically. Some clubs also discount a player's second or later team. The eligibility and amount are decided by your club.

If your club offers a volunteer discount, team admins, managers and coaches can receive a reduced rate on their own subscription automatically. The club decides the eligibility rules and the amount.

When your club asks for availability, reply Going, Maybe or Not going from your dashboard or from the request in your team chat. You can change your answer if your plans change.

Events for your team appear on your dashboard, where you can book and pay. Public events can also be booked from your club's What's On page, even if you are not a member. For holiday camps you may be able to book the whole camp or individual days. If an event is full, you can join the waiting list and will be sent a link to pay if a place becomes available.

Your ticket is a QR code, one per booking, sent with your booking confirmation and shown in the app. You can save it to your phone wallet. Show it at the door and a club official will scan it with the Club Supporter app.

Imported fixtures stay provisional until the club confirms the kick-off time and venue. Until then you will see the date only. The details appear as soon as they are confirmed, and you will be notified if anything changes.

Each event shows the venue with a link to Google Maps, and a When should I leave? prompt to help you plan your journey.

Your club can send branded emails and SMS messages to the whole club, selected teams or groups, and post news, team chat messages and club noticeboard updates. Messages may include membership, payment, team, event or general club information.

Tap the bell icon in the top bar to open your notifications. It shows event changes and cancellations, booking confirmations, membership updates, news and more, and each one links straight to the details. You can turn in-app or push notifications off in notification settings.

If your club uses team chat, you will be added to your team's chat automatically when you join. You can reply to messages, react, vote in polls, respond to availability requests and share photos. If you need to, you can block another user from your account settings.

Yes. The Club Supporter app is available on Google Play for Android phones, and the iPhone app is awaiting approval from Apple. iPhone users can use Club Supporter in their web browser in the meantime.

Yes. The person who manages the subscription can share a player through Linked Accounts in My Account. The other parent or carer is invited by email and signs in with their own account. Neither of you shares a password.

A linked parent can follow the player's teams, fixtures and photos, respond to events and join the team chat. They never see the subscriber's subscriptions or payments.

If your club offers it, you can make a support request in the app for practical, financial or wellbeing help, for yourself or someone else. Requests are handled confidentially by the club's support team. If you need to report a safeguarding concern, use Make a Welfare Report instead.

Club Supporter sends communications on behalf of your club using the contact information connected to your membership or account. Contact your club if you think you have been included in the wrong team or communication group.

Contact your club directly. The club controls its teams, prices, membership rules, discounts, subscription changes and policies.

You can contact Club Supporter through the in-app live chat during UK business hours, leave an offline message at other times, or email support@clubsupporter.co.uk. For account-specific changes, the support team may need to involve an authorised club administrator.

Email Support

If your club has enabled its shop, it appears within the same Club Supporter platform used for membership and subscriptions. You do not need a separate shop account.

Yes. There is no need to wait for the club to place a bulk order. Members can order the products they need individually, and checkout is designed to work well on a phone.

Available personalisation depends on the product and the design selected by the club. Supported options can include initials and squad numbers.

Check the Club Supporter Size Guide before ordering. Because branded and personalised products are made to order, it is important to check the garment measurements rather than relying only on the size name.

Check the Size Guide

Branded kit normally takes two to four weeks for production and delivery.

No. Orders are delivered; collection is not currently available.

Made-to-order branded or personalised products cannot be returned unless Club Supporter has made an error with the order. Check the design, personalisation and size information carefully before completing your purchase.

Contact Club Supporter through live support and provide your order details so the team can investigate. Shop refunds are handled by Club Supporter rather than your club.

Sign In for Live Support